Shipping Policy
Turnaround
All orders are typically shipped within 48 hours Monday – Friday 8am – 5pm. Once shipped, delivery typically is 1-3 working days. Please be aware that no copies of Let Them Stare! will ship before April 25th.
You will be notified by email when your item has shipped.
Carriers
We use the following carriers to deliver our orders:
Royal Mail
Item Collection
If you wish to pre-pay and collect your copy of the book then you can do so at the launch event on April 24th only. Ensure when collecting you bring a printed copy of your proof of purchase when collecting.
If you have opted to collect the item and fail to collect at the event then you will be offered the choice of a refund or to pay the additional postage cost.
Returns, Cancellations and Refunds
Returns
Our policy lasts 30 days from date of shipping. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Cancellations
If you cancel an item before it has shipped we will issue a refund, as per our process below. To cancel an item please contact us at info@letthemstare.co.uk
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@letthemstare.co.uk.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@letthemstare.co.uk to arrange a return
Shipping
To return your product, contact us at info@letthemstare.co.uk to arrange a return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Privacy policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
We do not store your debit or credit card details
If you choose to pay for the Service using a Debit or Credit Card, your credit card details are not stored by us and cannot be used by our staff.
These details may be stored by our Payment Service Provider (PayPal).
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Security policy
Our Payment Service Provider is PayPal.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. This applies to the payment process only, the shopping basket and checkout process is not conducted over a secure encrypted connection.